Refunds and exchanges
Refund policy
Our refund and return policy consists of a 14-day period.
If 14 days have passed since your purchase, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition as you received it, and it must be returned in the original packaging.
Other conditions apply for items requiring special transport, such as kitchen tables. See conditions in store or when you make your purchase with one of our advisors.
In addition, some items are non-refundable and non-exchangeable. It is your responsibility to check whether refund conditions apply to your item at the time of purchase.
Promotional and final sale items are non-refundable and non-exchangeable.
Refunds
Once your return has been received and inspected, we will send you an email to inform you that we have received your returned item.
We will also inform you whether your refund has been approved or rejected.
If approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a certain number of days, depending on your financial institution.
Late or missing refunds
If you haven’t yet received a refund, first check your bank account again.
Then contact your credit card company and banking institution. It may take some time before your refund is officially posted.
If you have done all this and still have not received your refund, please contact us at kassandra@meublessgl.com.
Shipping & Returns
To return your product, you must send it to 101, rue du Soudeur Saint-Isidore,Québec, G0S 2S0.
Please include the original invoice with your package.
You will be responsible for paying your own return shipping costs.
Shipping charges are non-refundable. If you receive a refund, the return shipping costs will be deducted from your refund.
Depending on where you live, the time it takes for your exchanged product to reach you may vary.
If you are returning more expensive items, you may wish to consider using a traceable shipping service or purchasing shipping insurance.
insurance. We do not guarantee your returned item without proof of traceability.
Need more help?
Contact us at kassandra@meublessgl.com with any questions you may have about refunds and returns.
